Loading
Loading
If your order arrives damaged or incorrect, contact us within 14 days of delivery at support@capitalpeps.com with your order number and photos. We will replace, refund, or where possible fulfil from our local Australian stock with delivery within 4 days — at no cost to you.
Due to the nature of our products, we cannot accept returns for change of mind. Once a peptide kit has left our facility, it cannot be re-stocked or resold.
All orders are processed through our Australian warehouse and dispatched via express courier, typically arriving within 2–3 weeks (untracked; local stock orders ship tracked in under a week). If your order has not been delivered within 3 weeks of ordering, contact us with your order number — we will reship the order at no cost or issue a full refund, your choice. Where applicable, we may also offer to fulfil your order from our local Australian stock with delivery within 4 days.
Buyers are solely responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction, including any import duties, taxes, or restrictions on research compounds. Capital Peptides cannot control or predict customs decisions.
If a parcel is seized by customs for any reason, we will reship your order at no extra cost or issue a full refund, your choice. It remains your responsibility to verify the legality of importing these research materials before ordering, but a customs seizure will never leave you without a resolution.
If you have concerns about product quality, contact us with the batch number on the vial. We retain reference samples and can verify against our internal QC.